Can you migrate us from an old Avaya or Nortel PBX?

Yes. We document current extensions, call flows and DIDs, build the equivalent on the new system, port numbers and cut over out of hours with the old system kept as fallback.

Will our existing handsets work?

Many Avaya IP handsets carry over. We audit models and firmware and tell you exactly what is reusable before quoting replacements.

Can staff take office calls from home?

Yes. Avaya Workplace softphone and mobile twinning let staff make and receive calls on the business number from a laptop or phone anywhere.

Do you support call recording for compliance?

Yes. We configure recording, retention and access controls for the extensions or queues that require it.

Avaya Partner in UAE18+ Years IT Experience

Your Avaya Partner in UAE

Business Telephony & Contact Centre Solutions — designed, deployed and supported by FixIT for businesses across Dubai, Abu Dhabi, Sharjah and the Northern Emirates.

Avaya in the UAE

Avaya remains the standard where calls are the business — hotel groups, clinics, contact centres and government-adjacent organisations across the UAE. FixIT supplies, installs and supports IP Office and Avaya contact centre systems, including migration from legacy PBX and SIP trunk coordination with local operators.

Part of our Business Communications portfolio.

Avaya Solutions We Deliver

From design and supply through to deployment, migration and day-to-day support.

IP Office Telephony

Voice for single and multi-site businesses with auto-attendant, hunt groups, voicemail to email, call recording and mobile twinning for staff away from the desk.

Contact Centre

Queueing, skills-based routing, wallboards, call recording and historical reporting for customer service, collections and sales teams.

Handsets, DECT and Softphones

J-series desk phones, DECT for staff on the move, and Avaya Workplace softphone on laptops and mobiles so the office number follows the user.

PBX Migration and SIP Trunks

Migration from legacy Avaya, Panasonic or Nortel systems, number porting and SIP trunk provisioning with Etisalat, du or an ITSP, cut over out of hours.

Why FixIT for Avaya

Migrations planned so numbers, call flows and recordings survive the move — the details that go wrong elsewhere.
Call flow and IVR design worked out with your teams before programming, not improvised on cutover night.
SIP trunk and number porting coordination with UAE operators handled by us.
On-demand technical support with spares and remote diagnostics for voice faults.

Avaya FAQs

Talk to a Avaya specialist in Dubai

Tell us what you are trying to achieve and we will size the solution, quote it clearly and support it after go-live.